Terms of Service

Chair is software for barbershops. It provides an AI Receptionist that answers your shop’s phone calls, text messages, WhatsApp, Instagram direct messages and website chat; books, moves and cancels appointments; sends confirmations, reminders and follow-ups; recovers missed calls and abandoned bookings; remembers customer preferences; and escalates to your team what it can’t finish. The back office includes the Operations Room, Conversations, Calls, Appointments, Customers, AI Agents, Automations, Recovery, Barbers, Services, Locations, Analytics, Integrations and Settings.

Chair does not collect payments from your customers. Chair does not charge, hold or process money on your behalf. The only payments made through Chair are your subscription fees (Section 6). Any cancellation or no-show policy the AI quotes is your policy, enforced by you.

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  Account Owner — the person who created the account or received ownership by transfer. Has full access, including billing and account deletion.
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  Team Members — people you invite (for example managers, front desk and barbers), with access set by roles and permissions.
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  Customers — your clients who contact your shop or book through Chair.
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  Customer Data — information about your Customers processed through the Service: names, phone numbers, emails, messages, call recordings and transcripts, appointments, preferences, notes and photos they send.
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  Channels — phone, SMS, WhatsApp Business, Instagram, website chat and email.
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  Third-Party Services — services you connect, such as Google Calendar, Outlook Calendar, Square and other scheduling systems, Meta (WhatsApp, Instagram) and telephony providers.

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  You must be at least 18 and provide accurate information, including your business name.
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  You are responsible for all activity under your account and your Team Members’ accounts. Keep passwords confidential; we strongly recommend two-factor authentication, which you can require for your whole team.
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  Tell us right away at security@usechair.app if you suspect unauthorized access.
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  The Account Owner may transfer ownership to another eligible Team Member. The new owner takes on these Terms and billing responsibility.

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  It acts on your instructions. The AI uses the services, prices, durations, hours, barbers, locations, policies, tone and escalation rules you configure. You are responsible for keeping them accurate and current.
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  It can make mistakes. AI output may be incomplete or wrong — for example a misheard time, a misunderstood request or an incorrect answer. Review conversations, appointments and escalations, and use Take over, Pause and Resolve when needed. You can pause the AI at any time.
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  It escalates, not decides. Refunds, complaints, allergies or skin conditions and requests for a person are handed to your team according to your escalation settings. The AI does not give medical, legal or financial advice.
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  Messages are sent in your name. Communications sent by the AI or automations come from your business, to your Customers, and you are responsible for them.
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  Availability. The AI depends on Channels and Third-Party Services. Outages, expired connections or provider restrictions may stop it from answering or booking. Chair alerts you when it can, but cannot guarantee every call or message is answered.

You are responsible for complying with all laws and platform rules that apply to how you contact Customers, including:

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  Consent to text and call. Obtaining any consent required (for example under the U.S. Telephone Consumer Protection Act and state laws) before Chair sends reminders, follow-ups, recovery messages or other outreach on your behalf.
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  Opt-outs. Honoring opt-outs. Chair processes “STOP” replies automatically; you must not re-add opted-out numbers without new consent.
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  Call recording. If you turn on call recording and transcription, Chair plays a short notice to callers. Some states (including California) require all parties to consent. You are responsible for keeping the notice enabled and for compliance in your locations.
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  Platform rules. Complying with Meta’s WhatsApp Business and Instagram policies, carrier and messaging registration requirements (such as A2P 10DLC), and the terms of any Third-Party Service you connect.
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  Quiet hours and content. Respecting messaging time restrictions and sending only lawful, non-misleading content.
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  Notice to Customers. Telling your Customers, through your own privacy notice, that you use Chair to answer and manage communications.

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  Plans. Current plans are Starter, Pro and Scale, billed monthly or yearly, as listed on our pricing page. Plans include limits such as locations, AI conversations and voice minutes. Usage is shown in Settings › Billing.
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  Over the limit. If you go over a plan limit and have turned on extra usage in Settings › Billing, the extra usage is charged at the rates shown there, on your next invoice. If extra usage is off, the AI stops answering on the channel that reached its limit until the next billing period or until you upgrade or turn on extra usage. We notify you as you approach and reach each limit.
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  Payment. Subscription fees are charged in advance to your payment method through our payment processor, Stripe. You authorize recurring charges until you cancel. Fees exclude taxes, which you pay where applicable.
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  International processing. Prices are in U.S. dollars, but Chair is operated from Brazil and payments are processed in Brazil by Stripe. Your card statement may show the charge as international or as a purchase from Brazil. Your card issuer may treat them as international transactions and charge a foreign transaction fee (often 1–3%). That fee is set and kept by your bank — Chair does not charge or receive it and cannot refund it. Cards with no foreign transaction fees avoid it.
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  Changes. Upgrades take effect immediately and are prorated. Downgrades and switches between monthly and yearly take effect at the next renewal. We will give at least 30 days’ notice before changing prices for your plan.
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  Cancellation. You can cancel any time in Settings. Your plan stays active until the end of the paid period. Except where the law requires, fees are not refundable, including for partial periods.
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  Failed payments. If a payment fails, we will notify you and retry. After 14 days we may suspend the Service, including the AI Receptionist, until payment is made.

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  You own Customer Data. You give Chair permission to host, process, transmit and display it only to provide, secure and support the Service and as described in our Privacy Policy. For Customer Data, you are the controller and Chair is your processor (or service provider, under U.S. state privacy laws). Chair processes it only on your documented instructions — including your settings in the Service — and will help you respond to requests from Customers exercising their rights.
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  You have the right to provide it. You confirm you have a lawful basis, the rights and the notices needed for Chair to process Customer Data on your behalf, under all applicable data protection laws, including U.S. state privacy laws, the GDPR and Brazil’s LGPD.
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  Sub-processors and transfers. Chair uses sub-processors to provide the Service and stores Customer Data in the United States (Northern Virginia). Some sub-processors may process it in other countries, with appropriate safeguards, as described in the Privacy Policy. Our Data Processing Addendum forms part of these Terms.
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  Service improvement. We may use usage data and de-identified, aggregated information to operate and improve the Service. We do not use Customer Data to train general-purpose AI models.
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  Export and deletion. You can delete individual records in the Service. Deleting your account permanently deletes your business, locations, Customer profiles, conversations and recordings, stops the AI and releases phone numbers provided by Chair. This cannot be undone. See the Privacy Policy for retention timelines.

You will not, and will not let others:

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  send spam, unsolicited marketing or messages without required consent;
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  use the Service for illegal, deceptive, harassing or discriminatory purposes;
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  make the AI impersonate a specific real person or misrepresent itself in a way that violates law;
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  upload malware, probe or disrupt the Service, or bypass usage limits or security;
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  reverse-engineer, copy or resell the Service, or use it to build a competing product;
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  process sensitive data that the Service is not designed for (such as payment card numbers, government IDs or health records) beyond what is incidental to booking.

We may suspend accounts that put Customers, carriers, platforms or the Service at risk.

When you connect a Third-Party Service, you authorize Chair to access and exchange data with it as needed for the connection (for example, reading busy times from barbers’ calendars and adding bookings to them). Your use of those services is governed by their terms. Chair is not responsible for their availability, changes or data practices. Disconnecting an integration may require signing in again to reconnect.

Quick Booking lets your Customers book online under your shop’s name without an account. You are responsible for the services, prices, barbers and availability shown, and for any confirmation channel (WhatsApp, SMS, email) your Customers choose.

Chair owns the Service, including software, the AI Receptionist, designs, the Chair name and logo. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you share may be used by us without obligation.

Each party will protect the other’s confidential information with reasonable care. Chair maintains administrative, technical and physical safeguards for Customer Data, described in the Privacy Policy. We will notify you without undue delay if we confirm a security incident affecting your Customer Data.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, CHAIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CHAIR DOES NOT WARRANT THAT THE SERVICE OR AI OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE OR ACCURATE, OR THAT EVERY CALL OR MESSAGE WILL BE ANSWERED OR EVERY APPOINTMENT BOOKED.

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, BOOKINGS OR CUSTOMERS; AND (B) EACH PARTY’S TOTAL LIABILITY IS LIMITED TO THE FEES YOU PAID CHAIR IN THE 12 MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR INDEMNITY OBLIGATIONS OR EITHER PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

You will defend and indemnify Chair against third-party claims arising from your Customer Data, your communications with Customers (including consent, opt-out and call-recording requirements), your configuration of the AI, or your breach of these Terms or the law.

These Terms apply while you use the Service. You may stop at any time by canceling or deleting your account. We may suspend or terminate the Service for material breach not cured within 15 days of notice, immediately for unlawful use or risk to the Service, or for non-payment under Section 6.7. Sections 7, 11, 13–15 and 18 survive termination.

We may update these Terms. For material changes, we will notify the Account Owner by email or in the Service at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

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  Governing law. These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. Disputes go exclusively to the state or federal courts located in Delaware, and both parties consent to their jurisdiction.
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  Entire agreement. These Terms, the Privacy Policy and any order form are the entire agreement between us.
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  Assignment. You may not assign these Terms without our consent; we may assign them in a merger, acquisition or sale of assets.
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  Severability and waiver. If a provision is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver.
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  Force majeure. Neither party is liable for delays caused by events beyond reasonable control, including carrier, platform or cloud provider outages.

Chair · usechair.app · legal@usechair.app